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• Our guarantee is that you will receive your order the next working day providing you have placed your order by 3pm. All orders after 3pm will be dispatched the next working day.

 

• We do not dispatch orders on Saturday or Sunday and bank holidays.

 

• There must be someone available at the address provided between 7am-1pm to sign for your order. If the delivery is unsuccessful because of no one being available to sign for your order, this is still classified as a delivered order and no refund will be offered.

 

• Where Royal Mail do not deliver your parcel within the guaranteed time, we will offer a refund or another delivery (except the board game) if the parcel is delivered at a later time. It will be necessary to communicate with you to complete a claim form. This will be done via the email address given at the time of your order

 

• Your food should arrive at a temperature of between 0c & 5c. If your food arrives with a temperature of higher than 8c, please send us a picture of your thermometer in the food. DO NOT consume food higher than 8c.

 

• Refrigerate your food immediately. 

 

       All food delivered has a maximum shelf life of 1 day. To clarify please see below our time stamp. 

• You order your food package on Wednesday 1st February by 3pm.

• Your order is delivered the following day (Thursday) by 1pm. 

• The latest date to consume your food is by Friday 3rd February. We recommend you consume on the day of delivery  extra freshness.